HELP & SUPPORT
USER GUIDES • FAQ • TROUBLESHOOTING
USER GUIDES
🔍
Getting Started with IP Search
- 1.Go to the homepage or search page
- 2.Enter an IP address (e.g., 193.136.128.1) in the search bar
- 3.Click 'Search' or press Enter to see results
- 4.Review host details including services, ports, and geolocation
- 5.Use the 'Host Intelligence' section for detailed analysis
🏢
Understanding ASN Analysis
- 1.Navigate to the ASN page from the main menu
- 2.Browse the list of Portuguese autonomous systems
- 3.Click on an ASN number to view its details
- 4.Check the IP ranges and geographic coverage
- 5.Review associated hosts and network services
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Using Analytics Effectively
- 1.Visit the Analytics page for data insights
- 2.Explore geographic distribution of IP addresses
- 3.Review ASN concentration and market share
- 4.Check service analytics (HTTP, SSH, etc.)
- 5.Use filters to focus on specific data segments
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Advanced Search Techniques
- 1.Use CIDR notation for network ranges (e.g., 193.136.0.0/16)
- 2.Search by hostname or domain names
- 3.Filter by geographic location (Portugal, regions)
- 4.Specify port numbers or service types
- 5.Combine multiple search criteria for precision
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Exporting and Integration
- 1.Perform a search with desired results
- 2.Click the 'Export' button on Professional/Enterprise plans
- 3.Choose format: CSV, JSON, or XML
- 4.Apply filters to limit export scope
- 5.Use API endpoints for automated integration
🛡️
Security Best Practices
- 1.Always verify data sources and timestamps
- 2.Use results for research and awareness, not direct action
- 3.Respect network operator policies and terms of service
- 4.Report security findings through appropriate channels
- 5.Keep your account credentials secure and updated
FREQUENTLY ASKED QUESTIONS
Q:What is Quinas?
A:Quinas is a cybersecurity intelligence platform focused on Portuguese network infrastructure. It provides detailed insights into IP addresses, autonomous systems (ASNs), and network topology to enhance cybersecurity research and threat intelligence.
Q:How do I search for IP addresses?
A:Enter an IP address in the search bar on the homepage or search page. You can search individual IPs (e.g., 192.168.1.1) or CIDR ranges (e.g., 192.168.0.0/16). The system will show detailed information including geolocation, hosting provider, and service detection.
Q:What is an ASN and how do I search for them?
A:ASN (Autonomous System Number) identifies a network operated by a single organization. Use the ASN page to browse Portuguese networks, search by ASN number or organization name, and view detailed network information including IP ranges and geographic coverage.
Q:How does the analytics dashboard work?
A:The analytics page provides visualizations of network trends, geographic distributions, and ASN concentration data. Use filters to focus on specific regions, services, or time periods. Data updates regularly to show current network intelligence.
Q:What data sources does Quinas use?
A:Quinas aggregates data from public sources including regional internet registries (RIPE NCC), geolocation databases, and network scanning results. All data collection follows ethical guidelines and respects network operator policies.
Q:Is Quinas free to use?
A:Quinas offers a free tier with basic search capabilities and limited queries. For advanced features, real-time updates, and higher usage limits, check our pricing page for Professional and Enterprise plans.
Q:How often is the data updated?
A:Network data is refreshed regularly, typically within hours of changes. Some analytics and trends may update daily. The system prioritizes accuracy over real-time updates to ensure data reliability.
Q:Can I export search results?
A:Yes, Professional and Enterprise plans include export capabilities in CSV, JSON, and other formats. The free tier has limited export options. Check the export page for available formats and limitations.
Q:What about data privacy and security?
A:Quinas follows strict privacy guidelines and GDPR compliance. We do not store personal data, perform intrusive scanning, or collect information without proper authorization. All network intelligence is derived from public sources.
Q:How can I contribute to Quinas?
A:Quinas is an open-source project. You can contribute by reporting bugs, suggesting features, or submitting code improvements on our GitHub repository. For research collaborations, contact us through the contact page.
TROUBLESHOOTING
SEARCH & RESULTS
No Results Found
- • Try searching for a known Portuguese IP (e.g., 193.136.128.1)
- • Check if the IP format is correct
- • Try a broader CIDR range search
Slow Search Performance
- • Check your internet connection
- • Try refreshing the page
- • Clear browser cache if issues persist
Incomplete Host Information
- • Not all hosts have complete service data
- • Some information may be delayed or unavailable
- • Try searching again later for updated data
DATA & ACCURACY
Outdated or Missing Data
- • Network data refreshes periodically
- • Some sources may have delays
- • Check timestamps on results
Geographic Data Issues
- • Location data based on IP geolocation databases
- • May not always reflect exact physical location
- • VPNs and CDNs can affect accuracy
ACCOUNT & ACCESS
Login or Registration Issues
- • Check email for verification links
- • Clear browser cookies and try again
- • Contact support if issues persist
API Access Problems
- • Verify your API key is correct
- • Check rate limits and usage quotas
- • Review API documentation for correct usage
Export Functionality
- • Available on Professional and Enterprise plans
- • Check supported formats (CSV, JSON, XML)
- • Large exports may take time to process
SYSTEM & PERFORMANCE
Page Loading Issues
- • Clear browser cache and cookies
- • Try a different browser or incognito mode
- • Check network connectivity
High Resource Usage
- • Close unnecessary browser tabs
- • Disable browser extensions temporarily
- • Restart browser if performance issues persist
CONTACT & SUPPORT
GET HELP
📧
Email Support
support@quinas.internal
🐛
Bug Reports
GitHub Issues
COMMUNITY
📚
Documentation
/docs
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Research
Academic collaborations